Adult Carer Support Officer

Salary

£25,571 – £27,379 per annum (depending on experience)

Part-time or job share will be considered

Hours of work

35 hours per week (including occasional evening & weekend work)

Accountable to:

Operations Manager/CEO

We are looking for a highly motivated and dynamic person to join our Adult Carers Support Service. The role will involve supporting unpaid Adult Carers by providing direct one-to-one support, undertaking assessments for Adult Carer Support Plans, benefits checks, form filling, and supporting the facilitation of and attending events for Adult Carers. The role will involve some partnership working with a diverse range of agencies including health and social care services.

Areas of Accountability & Key Responsibilities

Carer Support

• Provide information on services available to unpaid Adult Carers
• Develop support tailored to meet the individual needs of Carers by;

Providing advice and information to support Carers in their caring roleProviding advice and information to support Carers in their caring role
Providing one to one emotional support
Undertaking assessments and Adult Carer Support Plans
Undertaking benefit checks supporting income maximisation/financial inclusion
Assisting with form completion
Providing basic advocacy where necessary
Supporting the facilitation of Carer events/activities/groups
Providing the opportunity for Carers to be involved in the planning of new local services
Occasional joint working with a range of voluntary organisations, private agencies, NHS staff and Social Care staff
Developing new relationships with health and social care staff and building new relationships with teams on an ongoing basis
Working with partners to raise awareness of issues being faced by Adult Carers and the importance of them being signposted for support

Recording and Monitoring

Record all requests for support and contacts with Adult Carers and any professionals using the case management system developed and implemented by Stirling Carers Centre
Record all requests for support and contacts with Adult Carers and any professionals using the case management system developed and implemented by Stirling Carers Centre
Conduct regular monitoring, evaluating and reporting on the effectiveness of the services / projects with Carers and professionals
Provide regular written reports on progress to the Senior Management Team, Board of Directors and funders as required
Ensure that outcomes, indicators and impacts are measured in line with targets set by funders and Scottish Government and contribute to formal 6 monthly reports as required
Conduct regular monitoring, evaluating and reporting on the effectiveness of the services / projects with Carers and professionals
Provide regular written reports on progress to the Senior Management Team, Board of Directors and funders as required
Ensure that outcomes, indicators and impacts are measured in line with targets set by funders and Scottish Government and contribute to formal 6 monthly reports as required

Accountability

Prepare regular work plans in agreement with Senior Management Team
Participate in regular supervision, performance reviews and team meetings with Senior Management Team and other Centre staff
Plan annual leave in conjunction with other team members and around key annual milestones within the service and wider Centre
Seek personal support and opportunities for self-development where appropriate
Represent the organisation as appropriate at external events, partnership meetings and conferences
Undertake any other duties necessary to support and further the aims and objectives of the service and wider Centre

Quality

Stirling Carers Centre is committed to high standards of organisational and operational practice. It operates a continuous quality improvement programme to provide services of the highest possible standard.

Health and Safety

Stirling Carers Centre strives to provide each employee with a safe and healthy work environment.
Each employee has responsibility for maintaining a safe and healthy workplace for all employees by following safety and health rules and practices and reporting accidents, injuries and unsafe equipment, practices or conditions.

Relevant Experience

Essential

Desirable

Minimum of 2 years’ experience working in a similar role
Experience of partnership working with external agencies/organisations
Experience of using databases, Microsoft Office packages and managing administration systems all levels

Proven ability to engage directly and provide a person-centred service to support Carers – understanding their specific needs and types of information and support they require
Up to date knowledge on Disability Benefits and ability to undertake benefits checks for Carers and the person they care for
Ability to provide a basic advocacy service for Carers

Skills/Attributes

Essential

Desirable

Excellent planning and organisational skills including ability to ensure achievement of deadlines
Ability to use initiative, organise workload and work unsupervised
Excellent communication and presentation skills, both verbal and written
Ability to work as part of a team and be a proactive team player
Good interpersonal skills, with the ability to liaise and work successfully with stakeholders at all levels
Ability to drive a car, access to a car and appropriate business class insurance

Understanding of the voluntary sector and empathy towards Unpaid Carers and their circumstances

Any Other Job-Related Requirements

Essential

Desirable

Flexibility with hours and working arrangements (home/office based). The post will also involve some evening/weekend work
Understanding and commitment to principles of confidentiality and Equal Opportunities practice